Need help? Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact the team via live chat, email or phone for fast assistance. Use live chat for quick fixes, email for account documents or detailed enquiries, and phone for urgent matters. Staff can guide you through deposits, withdrawals, verification and site access. Messages are handled promptly during business hours.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - live chat & email support, verification help available, ticket tracking |
| General Enquiries | [email protected] - billing, account queries and general feedback, payments enquiries |
| Affiliate Enquiries | [email protected] - partner programme, commission support and sign-ups, marketing assets |
| Phone (AU office) | +61 3 9274 5821 - Mon-Fri, 09:00-18:00 AEST, callbacks available on request |
| Working Hours | Live chat 24/7; email monitored Mon-Fri 09:00-22:00 AEST; phone Mon-Fri 09:00-18:00 |
Email Support
Email is our preferred contact method for detailed requests, account issues or situations needing explanations or supporting documents. Please include a clear subject line and attach any relevant files. Make sure your contact details are up to date to avoid processing delays. We’ll reply as soon as we can once we have all the required information.
Send us a message
Response Time
Support response times vary by request. Most enquiries are answered within one business day. Simple account or payment questions are usually handled faster; complex issues such as KYC checks, withdrawal disputes or security investigations may take longer depending on their nature and required documentation. We’ll keep you updated by email or live chat while your case is being reviewed.
Feedback
Got thoughts or suggestions? Share feedback, ideas or site tips with us and help improve the experience. Feedback is reviewed carefully and used to make practical changes to features, promotions and usability. Send details via live chat or email and include screenshots where helpful. We read every message and use it to prioritise fixes and updates.